FREE SHIPPING within Hong Kong & Macau for any 2 items or more︱ Use code: fsp

Terms & Conditions

Cancel an order
Once an order confirmed, customer cannot cancel or change the order. Please make sure all the information provided are correct.
 
Shipping
Customer will receive a confirmation email by Crystal Tomato after customer finished the payment. Normally, the shipment will be ready and arrive at the shipping address in around 7 business days upon confirmation of payment.
Customer may need to pay additional fees in following circumstances:  more than one delivery destination for a single order; incomplete or incorrect delivery address provided, or no body collect the parcels at the designated delivery address or within the designated period.
 
Returns and Refund
Returns or refund is not allowed for any item. Please contact our customer service if there is any quality problem immediately at 3905 4500. Only damaged orders that are notified within 1 week and returned within 14 days of receipt will be accepted.
 
Disclaimer
We may revise these terms and conditions at any time without prior notice. If any dispute arises, Crystal Tomato’s determination shall be final.
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